TELEPHONE BANKING SPECIALIST
Phone Channel is a fast paced, high volume, dynamic environment. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.
As a Telephone Banking specialist, you will be responsible for providing exceptional customer service to our incoming call centre clients. In addition, you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments, new accounts, visa products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries). As a Telephone Banking specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment.
Also in this role, you must adhere to both professional practices and standards, and the TD Canada Trust processes and controls to achieve operational excellence. A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.
You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal sales goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self-starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change. Call centre and banking experience is an asset.
Bilingual language skills (fluent French and English) are considered an asset.
Hours: Successful candidates will need to be available to work shifts 4pm-Midnight – including on weekends.
Training: 10 weeks of Full-Time mandatory training scheduled Monday to Friday. Training times are to be determined however, will be scheduled either 7:30am to 3:30pm OR 4:00pm to 12:00am Midnight.