Easyline Specialist

  • TD Bank
  • London, ON, Canada
  • Jan 22, 2018
Part time Banking Customer Service General Business Sales

Job Description

About the Role

EasyLine Phone Channel is a fast paced, high volume, dynamic environment. Recognizing that sales are the highest form of customer service, EasyLine uses a balanced scorecard approach between sales, customer service and productivity. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service.

As an EasyLine specialist, you will be responsible for providing exceptional customer service to our incoming call centre clients. In addition, you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments, new accounts, visa products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries). As an EasyLine specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment.

Also in this role, you must adhere to both professional practices and standards, and the TD Canada Trust processes and controls to achieve operational excellence. A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets.

Job Requirements

We are searching for friendly Contact Centre telephone agents that thrive in an environment that provides high quality customer service.

We require:

  • The ability to work in a statistically driven environment, measured by call quality and call productivity goals
  • The ability to multitask, embrace change, and demonstrate effective problem solving attributes
  • Excellent written and verbal communication in English
  • Strong PC Skills
  • You to be a self-starter who will take the initiative to obtain solutions and be able to stay focused, pay attention to detail, and follow established operating procedures
  • You to work independently and within a team environment

Additional Details

Start Date: February 20th 2018
Training: 8 weeks of Full-Time mandatory training scheduled Monday to Friday 4:00pm – 12:00am.

Schedule After Training: EasyLine is a 24/7 environment and will require specialists to be flexible to work between Monday to Sunday from 6:00am to 12:00am Midnight

Part-Time Buckets: Fully Rotational

Varied start times and could work shifts between 4 hrs-7.5 hrs in length depending on business needs
Require available time to be a minimum of 6 hours per day
Require a minimum of 60 hours per week
Require a minimum of 5 days per week
Require one full weekend day (6am-12am)
Require 2 evenings per week
Guarantee of 22.5 hours per week