Assistant Store Manager - C04QD4

  • PartSource
  • Kitchener, ON, Canada
  • Nov 08, 2018
Full time Automotive Customer Service Retail

Job Description

Help us boldly shape retail in Canada

Since 1999, PartSource and its chain of corporate-owned automotive specialty stores have offered brand-name auto parts to automotive professionals and serious do-it-yourselfers. With an assortment of 300,000 unique parts, PartSource delivers quick in-and-out purchases with an extensive selection of quality brand-name parts, competitive prices and outstanding services. Our team of PartSource expert staff – who are true auto parts professionals and car care enthusiasts – share their customers’ passion for vehicle maintenance. It’s this experience that distinguishes Canadian Tire and its family of companies from the competition.

The Assistant Store Manager is responsible for providing support to the Store Manager and the store teams for execution of all operational directives. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets.

What you’ll do

Leadership:

  • Continually motivates team and performance through recognition programs, store contests, customer compliments, etc
  • Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand
  • Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
  • Develop and lead recruiting and hiring strategy for store, maintain a complete team

Operations:

  • Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards
  • Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control
  • Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards
  • Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
  • Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
  • Executes and or delegates delivery of planograms, and merchandising directives
  • Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
  • Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles

Customer Service:

  • An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same 
  • Supports the commercial sales team by providing customer service support
  • Ensures and leads execution of the customer experience, and provides resolution for all customer concerns

Training:

  • Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
  • Create development plans and conduct annual appraisals for management team; to improve any performance gaps
  • Complete and hold team accountable to complete required training within timeframes

Able to work retail hours including scheduled evenings, weekends and holidays

Who you are

We are looking for individuals who are:

  • Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
  • Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
  • Culture and brand ambassadors – you love the work and take pride in our brand 

If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.

What you bring

  • Minimum of 4 years of experience in a retail environment with 12- 24 months in a leadership role
  • Fundamental computer skills an asset
  • Passion for automotive or automotive enthusiasts
  • Strong knowledge of automotive parts aftermarket industry
  • A good base of knowledge of automotive operating systems including point of sale
  • Assets:
    • Possession of a valid driver's license is an asset
    • Automotive Training or Certification is an asset

Why us

Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work we do across the country. It’s more than the iconic triangle that keeps our employees around. From benefits and perks, to learning and development opportunities, to our commitment to Jumpstart – these are some of the many reasons why Canadian Tire Corporation is one of Canada’s Top Employers.

To learn more about this team and the Canadian Tire family of companies follow us on LinkedIn.

This position is subject to the successful completion of the following Pre-employment conditions: 

  • Reference Checks 
  • Criminal Background Checks

PartSource is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.