Senior Auto Parts Desk - C04QNM

  • PartSource
  • Toronto, ON, Canada
  • Nov 08, 2018
Full time Automotive Customer Service Retail

Job Description

Help us boldly shape retail in Canada

Since 1999, PartSource and its chain of corporate-owned automotive specialty stores have offered brand-name auto parts to automotive professionals and serious do-it-yourselfers. With an assortment of 300,000 unique parts, PartSource delivers quick in-and-out purchases with an extensive selection of quality brand-name parts, competitive prices and outstanding services. Our team of PartSource expert staff – who are true auto parts professionals and car care enthusiasts – share their customers’ passion for vehicle maintenance. It’s this experience that distinguishes Canadian Tire and its family of companies from the competition.

As part of Canadian Tire Corporation’s growing network of interrelated businesses, PartSource employees are committed to ensuring that our commercial and retail customers enjoy a memorable customer experience. In return, our investment in our people includes a comprehensive total rewards package, including store discount programs and opportunities for career development.

 Position Summary 

Reporting to the Store Manager, the Commercial Sales Specialist is responsible for the development of profitable growth of the commercial business via customer retention and growth and proactively managing and owing the customer relationship.

  • Assess and determine customers’ parts requirements with a goal to provide recommendations for current and future needs. 
  • Leads and supports the drive to build a Sales Obsessed Culture by providing an exceptional customer experience.
  • Proactively provides resolution as required to commercial customer issues / displaying critical problem solving.
  • Supports the commercial sales team by providing customer service support.
  • Proactively generates sales through all tools provided which includes regular communication and support as well as flyer and promotional program.
  • Manages execution of delivery of product in a timely manner. 

Requirements include but are not limited to:

  • Proven ability to take initiative and execute on plans
  • Strong communication skills
  • Ability to operate independently, time management and multi task
  • High energy, enthusiasm and a drive to succeed
  • Fundamental computer skills an asset
  • Expert knowledge of automotive parts and systems
  • Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, exhaust, etc.
  • A good base of knowledge of automotive operating systems including point of sale
  • Functional literacy and capability of recognizing part numbers and line codes to ensure the proper selection of parts
  • Passion for automotive or automotive enthusiasts
  • Able to work retail hours including scheduled evenings, weekends and holidays.

Assets:

  • Possession of a valid Driver's License
  • Automotive Training or Certification is an Asset

Background Check Requirements:

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

  • Employment Verifications
  • Criminal Background Check 

We thank all applicants for their interest; however only those candidates elected for an interview will be contacted. Alternatively, email your resume and cover letter to careers@partsource.ca.

PartSource is an equal opportunity employer. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.