The Customer Experience Salesfloor Associate will provide customer service by maintaining a stocked and zoned salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by assisting at the Front End as required and maintaining and recovering merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and customer traffic patterns. Shift Requirements: A variety of shifts including evenings and weekends.
Primary responsibilities are listed below. Other responsibilities may be assigned. • Covering an assigned area on the salesfloor • Zoning assigned area • Working recovery merchandise from the Customer Service desk and other areas of the store • Assisting with Front End coverage • Moving feature merchandise to its modular home • Executing housekeeping as required • Communicating with other associates to ensure floor coverage is maintained Provides excellent Customer service through: • Practicing the 3 Meter Rule • Responding to customer requests for information and service • Assisting customer in locating merchandise Ensures that safe work habits are being followed by: • Performing warm-up stretches prior to shift • Being knowledgeable about emergency and safety procedures • Following pallet jack and equipment safety procedures • Following proper lifting techniques • Maintaining a safe work area, free of excess debris and fixtures • Following riser and ladder safety • Being knowledgeable with lockout/tag out procedures • Properly handling all liquid and chemical spills • Maintaining a clean accessible fixture room Ensures cleanliness through: • Disposing of trash/boxes quickly • Keeping a clean, hazard free work area • Maintaining clean modulars Demonstrates initiative and dependability by: • Working well on his/her own and requiring very littler supervision and follow-up • Excelling in a team working environment • Being flexible based on the freight flow and demand