When you join TD, you'll get more than a job. You'll get a career.

TD is the sixth largest bank in North America by branches, serving approximately 24 million customers in a number of locations in key financial centres around the globe. Our mission is to give our clients the best banking experience possible, every day. To do that, we depend on our team of more than 80,000 talented, ambitious people who share our passion for excellence.

Whether you have years of banking experience or are just starting your career in financial services, we’ll help you realize your full potential and achieve your career goals. From mentorship and training programs to leadership development, you’ll receive everything you need to succeed. We’ll help you become the best you can be, because a better you means a better us.

TD Bank Calgary, AB, Canada
Jan 22, 2018
Part time
Department Overview TD Canada Trust is TD’s customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine’ automated banking machines. Job Description The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners. The Customer Service Representative reports to either the Manager Customer Service or Manager Customer Service and Sales. Requirements Customer Experience Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner Ensure the customer area is professional and inviting in appearance Ensure customer problems are handled appropriately, escalating issues when necessary Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations Develop and Manage the Team / Teamwork Contribute to a positive working environment Actively participate in the performance management process Meet professional/personal development objectives by utilizing learning maps Actively participate in regular meetings and coaching sessions Business Results Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners Contribute to the timely and accurate completion of branch administration work Internal Practices & Processes Contribute to the branch objective for Operational Excellence Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations Understand and apply bank/branch operating policies and procedures – which may include assisting with the branch opening and closing procedures on a rotational basis Ensure necessary due diligence to support the accuracy of all customer transactions Additional Information It is understood that you will have flexibility to work evenings and weekends when required on a rotational basis as part of the branch team. Hours 15 HRS MIN Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
TD Bank London, ON, Canada
Jan 22, 2018
Part time
About the Role EasyLine Phone Channel is a fast paced, high volume, dynamic environment. Recognizing that sales are the highest form of customer service, EasyLine uses a balanced scorecard approach between sales, customer service and productivity. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service. As an EasyLine specialist, you will be responsible for providing exceptional customer service to our incoming call centre clients. In addition, you will contribute to our team by identify all sales opportunities to retain and grow our business through your ability to advise and offer our clients a full range of products and services to meet their needs via the telephone. (Products and services include investments, new accounts, visa products, overdraft, telephone/web banking registrations and support, bill payment registrations, processing and general enquiries). As an EasyLine specialist, you will play a key role in enhancing the customer experience by providing high quality service at every interaction and ensuring customer concerns are being handled appropriately, while working in a dynamic fast pace environment. Also in this role, you must adhere to both professional practices and standards, and the TD Canada Trust processes and controls to achieve operational excellence. A requirement of the role is to meet monthly Sales, Customer Service, Productivity and Compliance targets. Job Requirements We are searching for friendly Contact Centre telephone agents that thrive in an environment that provides high quality customer service. We require: The ability to work in a statistically driven environment, measured by call quality and call productivity goals The ability to multitask, embrace change, and demonstrate effective problem solving attributes Excellent written and verbal communication in English Strong PC Skills You to be a self-starter who will take the initiative to obtain solutions and be able to stay focused, pay attention to detail, and follow established operating procedures You to work independently and within a team environment Additional Details Start Date: February 20th 2018 Training: 8 weeks of Full-Time mandatory training scheduled Monday to Friday 4:00pm – 12:00am. Schedule After Training: EasyLine is a 24/7 environment and will require specialists to be flexible to work between Monday to Sunday from 6:00am to 12:00am Midnight Part-Time Buckets: Fully Rotational Varied start times and could work shifts between 4 hrs-7.5 hrs in length depending on business needs Require available time to be a minimum of 6 hours per day Require a minimum of 60 hours per week Require a minimum of 5 days per week Require one full weekend day (6am-12am) Require 2 evenings per week Guarantee of 22.5 hours per week