Aug 19, 2019
Full time
It’s only human to hate paperwork and at FormHero we’re here to change the way it’s done. Whether you are applying for a mortgage, securing insurance or going through any of life’s other big and little moments, filling out a form is tedious and often feels futile. If you’re the person checking those forms, every time you miss a detail it costs money and time. At FormHero, we put an end to that with our Smart Forms Platform.
What is a Smart Form?
A Smart Form is a dynamic digital interface which adapts to individual inputs to easy-to-understand questions, providing a seamless and intuitive way for people to provide, and organizations to collect, data. Organizations across the world are using Smart Forms as a more efficient, secure and accurate way to gather data for everything from credit card applications to insurance claims, to employee health benefits. In the backend, smart forms efficiently transform the data and deliver it back to the organization in the desired format and location.
The opportunity:
FormHero is growing our Implementation Team to elevate form experiences. We are looking for a delivery focussed Implementation Specialist to join the team and help deliver amazing end-user experiences on top of our Smart Forms platform. You will be responsible for working with project managers, developers, BAs and clients to create the look, feel and functionality of new Smart Forms that replace legacy processes and exceed expectations.
We’re looking for Implementation Specialist who will:
Work with our clients to implement creative Smart Forms solutions;
Facilitate requirements gathering sessions and document appropriate business needs;
Assist clients with their understanding of Smart Forms and advocate for the appropriate and creative use of platform features to solve their problems;
Design & configure Smart Forms that are consistent with client requirements;
Work with our clients to build and execute test cases, and overall testing plans;
Demonstrate the ability to quickly learn a variety of business use cases;
Strive to be both an industry and product expert;
Work with our internal teams to develop Proof of Concepts and customer demos;
Participate in all phases of client support;
Facilitate onboarding and training sessions to educate our clients on how to use Smart Forms;
Document and communicate issues, gaps and improvement ideas for the roadmap of the Product team.
What we are looking for:
These aren’t requirements, but we are especially interested in candidates who bring:
Experience with implementing software and/or client projects;
Practical hands-on experience with HTML, CSS, and any scripting language is an asset;
Experience building workflow diagrams and decision trees;
Excellent interpersonal communication skills & ability to interact with clients;
Strong analytical skills and attention to detail;
The ability to independently deliver quality work in a pressured, scale up environment;
Strong problem solving skills and eagerness to help people;
Experience in customer success, marketing, or professional services in a B2B environment
A go-getter attitude and a desire to improve every business process
Hustle. When you see an opportunity, you’ll find a way to make it work.
Why should you join us?
FormHero is a OneEleven company, a global scale-up hub focused on helping the most promising, high-growth tech startups build their businesses and scale their operations. Joining us now is a chance to be part of a small but growing company. It’s a chance to make an impact on literally thousands of people. We’re a company with traction and we’re planning to expand broadly. We are already working with some of the largest companies in Canada and we have gained the recognition of putting the end user customer experience first. We also believe we have a responsibility to help our people live the work-life and home-life they want to and we live up to that every day.
Apply now
Think this job is meant for you but worried you don’t have it all? If you feel you meet 70% of the qualifications listed and you are an innovative team player, express your interest here and we promise to consider your full profile. You can also follow us on Twitter or LinkedIn to learn more about us.
The diverse experiences, and identities of our team members help us make better decisions and drive great results. FormHero fosters an inclusive work environment that welcomes team members of all backgrounds and perspectives. We are committed to providing a meaningful environment for every member of our team.