7 Customer Service jobs

The Peak Group of Companies is a North American leader in home improvement and is among the fastest growing firms in our industry.  We are a diversified group, supplying a vast array of innovative products throughout Canada and the United States as well as operating Canada’s largest B2B and B2C home installations’ company. Peak is a highly valued, strategic partner of Home Depot, the world’s largest home improvement retailer. Our unique business platform aligns with Home Depot in its mission to serve the do-it-yourself, do-it-for-me and professional customer, and our best in class products and broad range of home installation services are offered extensively throughout Home Depot’s massive retail network.  We are experiencing exponential growth. Do you have a passion for delivering best in class customer service? We have a permanent full time opening for a customer service oriented individual to join us as a Customer Service Coordinator at our office in Richmond Hill, Ontario. Reporting to the Operations Supervisor and working closely with all departments nation-wide, the successful candidate will be a key member in our mission to provide outstanding customer service.  You will play an integral role in managing customer expectations throughout the installation process as well as coordinating with the installation crews.  Key Responsibilities: Deliver best in class service to our customers through prompt and friendly service during all stages of the installation project Communicate effectively and efficiently with customers, demonstrating care and urgency Take action and be resolution oriented to solve customer issues Process inbound customer contracts for completeness and accuracy Answer inbound customer, store, sales consultant, installer and order desk inquiries, responding with promptness, courtesy and professionalism Co-ordinate measures with installers Schedule installation date(s) with customers Assign work to installers including building installer work orders Build purchase orders for materials as required Assess job profitability and report any margin erosion Reconcile and approve invoices for payment to sales consultants, installers and vendors Review pipeline sales and meet cycle time expectations Manage customer service non-conformance and expedite resolutions Foster and develop collaborative relationships with team members, vendors and partners Other duties as assigned.   Requirements: Minimum 2+ years of office administration or customer service experience is required A passion for delivering exceptional customer service Excellent listening skills and a caring attitude Ability to interface with all levels of management and with subcontractors Detail-oriented, well organized, and a proven ability to multi-task Ability to work both independently with minimal supervision and collaboratively in a team Technology savvy and a working knowledge of Microsoft Word and Excel Excellent written and verbal communication skills Knowledge of home exterior renovation (particularly the windows, doors, roofing, siding and gutters sector) would be an asset The Peak Group of Companies is an equal opportunity employer. We respect the dignity and worth of every individual in the workplace and value the importance of diversity, fairness, and trust.  We offer a dynamic work environment and a competitive compensation package. Our goal is to attract, develop, and engage employees with exceptional ability and diverse backgrounds.

Department Overview TD Canada Trust is TD’s customer-focused personal and small business banking business. Serving more than 11 million customers nationally, TD Canada Trust provides a full range of financial products and services through its branch banking network, telephone, internet banking, and ‘TD Green Machine’ automated banking machines. Job Description The Customer Service Representative performs customer transactions, providing legendary service & advice to create legendary customer experiences. This role is required to understand customer needs and identify opportunities to promote TDCT products and services to the customers, referring them to appropriate team members or internal Bank partners. The Customer Service Representative reports to either the Manager Customer Service or Manager Customer Service and Sales. Requirements Customer Experience Create a legendary customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience Complete financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers in an accurate and efficient manner Ensure the customer area is professional and inviting in appearance Ensure customer problems are handled appropriately, escalating issues when necessary Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver an enhanced customer experience and create a positive “First Impression’” by greeting and engaging customers in a range of sales, service and informational conversations Develop and Manage the Team / Teamwork Contribute to a positive working environment Actively participate in the performance management process Meet professional/personal development objectives by utilizing learning maps Actively participate in regular meetings and coaching sessions Business Results Engage customers in conversation to understand and meet their current and future financial needs by proactively providing them with advice and appropriate products and services Contribute to the achievement of branch business objectives by meeting or exceeding individual sales & referral goals Understand and meet the needs of customers by providing them with advice on appropriate products and services, and/or identify sales opportunities and refer customers to appropriate team members or TD partners Contribute to the timely and accurate completion of branch administration work Internal Practices & Processes Contribute to the branch objective for Operational Excellence Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations Understand and apply bank/branch operating policies and procedures – which may include assisting with the branch opening and closing procedures on a rotational basis Ensure necessary due diligence to support the accuracy of all customer transactions Additional Information It is understood that you will have flexibility to work evenings and weekends when required on a rotational basis as part of the branch team. Hours 15 HRS MIN Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.